Outsourced HR Services
WCA Solutions outsourced HR team provides you access to a broad range of expertise to build your business, resolve employee grievances and performance issues, and ensure you are up to date with all of your compliance requirements.
What is Outsourced HR Services?
Outsourced HR Consultants can add additional support to your internal Human Resources and Recruitment capability. HR Management Consulting firms have the capability to deliver all of your essential HR requirements, under a HR Managed Service agreement.
Outsourcing HR involves hiring a HR Management Consulting firm who have the experience, capability, reputation, and capacity to support your business. There are many HR Management Consulting firms, but few can offer HR Consultants with specialist human resources skills and experience to support your people and organisation to thrive.
What do Outsourced HR Management Consultants do?
Capabilities and experience of each HR Management Consultant firm varies and so do their services. It is important to identify what your organisation needs are and the type of support and capability you are looking for to ensure you select a suitable Outsourced HR Consulting firm to support your business.
Below are some of the different HR services that are delivered by outsourced HR Consulting service providers. The good news is, you are in the right place, WCA Solutions, Outsourced HR Management Consulting team delivers them all.
What We Do
HR Compliance and Assurance
A critical function of HR outsourcing is ensuring your business complies with employment laws and legislation. This includes navigating complex legal frameworks and jurisdictions in which you operate and ensure that your organisation has fit for purpose Employment Contracts, Policies and Procedures, and HR practices in place to manage your people effectively and compliantly.
Experienced outsourced HR Management Consulting firms will ensure your business is compliant, successfully navigates employment and industrial relation risks to avoid costly legal repercussions. Reputable and established HR Consulting firms employ directly or partner Employment and Industrial Relations Lawyers to support their clients.
Industrial Relations Support
Outsourced HR Consultants provide Employee Relations support including, management of industrial relation cases, workplace investigations, employee grievances, complaints, employee mediation and consultation
HR Consultants provide independent Employee Relations support to business leaders, boards, and internal HR & Safety teams, allowing them to focus on day-to-day operations and priorities. Engaging an independent outsourced HR Consulting firm to manage your organisations Employee Relation issues, reduces the risk of internal conflicts from arising, eliminates any conflicts of interest or unconscious bias, and better outcomes for employees and the organisation is achieved.
Recruitment & Employment Brand Strategy
Human Resources Management consultants develop and implement Recruitment Strategies which include working with businesses to develop and grow their Employer Brands.
Often organisations spend a great deal of time developing strategies to attract more business or customers, protect and grow their market share, and ultimately make money. Few organisations invest time to develop a Recruitment and Employment Bran Strategy to retain their current employees and attract more talent to their organisation.
Recruitment Managed Services
Outsourced HR Consultants can be engaged to deliver recruitment support under a managed services arrangement. The typical scope of support under a Recruitment Managed Service arrangement would include supporting hiring managers to develop and review job descriptions when a vacancy is identified. Providing advice and guidance on internal and external salary benchmarks and indicators. Copy writing, publishing and managing job advertisements. Phone and video call candidate screening and shortlisting. Coordination and attendance at interviews, reference and compliance checking, site mobilisation, coordination of onboarding processes and delivery of induction programs.
Employee Appraisals & Feedback
Outsourced HR Consultants select, develop and implement Performance Review Systems, facilitate employee performance appraisals, train and develop managers in how to conduct effective employee performance reviews, manage employee performance and support employee development. Through structured employee performance management systems, businesses can optimise workforce productivity and maintain a competitive edge in the industry in which they operate.
Remuneration Benchmarking
Outsourced HR Consultants support organisations to benchmark remuneration and benefits of their employees against their competitors, market and the minimum Award conditions.
Remuneration benchmarking provides businesses the confidence to plan, budget and forecast their workforce costs and respond to changing market conditions.
HR Management Consulting firms often employee Remuneration Specialists within their team who know which data to access and have the necessary expertise to analyse the data, benchmark and implement Remuneration Strategies to attract and retain talent.
Payroll Checks and Balances
Outsourced HR Management Consultants can determine if a business has any underpayment of wages and entitlements liabilities.
If there is any doubt or uncertainty, confirmation of the applicable Industrial Relations System your organisation operates under, determination of applicable Awards, and conducting a Better Off Overall Test (BOOT) of current and past employees is recommended. Head in the sand is not recommended.
Where do we start?
For many businesses, it is helpful to commence with an HR Audit of your organisation to identify your Human Resources priorities and risks. An HR Audit is one way to provide clarity of the HR priorities and a roadmap to help determine the outsourced HR Consulting firm capability you need to manage these priorities.
Case Study: National ASX Listed Real Estate Firm
WCA Solutions is engaged to deliver HR & WHS support nationally to Australia’s largest Real Estate company.
The WCA Solutions HR & WHS outsourced team delivers all of their human resources and health & safety support to reduce their people risks, retain develop, and grow their business.
WCA Solutions’ highly trusted and valued HR & WHS outsourced team builds enduring HR & WHS business partner relationsips with clients to support them achieve their business goals and objectives.
Case Study: Aboriginal Corporation & Businesses
The WCA Solutions team are committed to supporting the traditional owners of our country to achieve healthy country, sustainable economic outcomes, healing, and on country commercial, and employment opportunities for their people.
WCA Solutions proudly supports several Aboriginal Corporations in achieving their human resources, health & safety, leadership development and strategic objectives.
Directors, Bernard & Debbie Mackin are committed to connecting to our land and enjoy spending time on county, learning and listening from the people and the land.
Case Study: Mine Site Operator
WCA Solutions is engaged by a Mining Operator (200 staff) in Western Australia, as their outsourced HR team supporting their Corporate office and 24/7 mine operations. Within this agreement, WCA Solutions, Perth based, HR support team delivers the full spectrum of human resources including onboarding and probation reviews, performance appraisals, industrial relations support, compliance, employment contracts, employment conditions, HR policies and governance, employee grievances and investigations, HR strategic management including workforce planning, retention initiatives, remuneration benchmarking, and bonus program.
Additionally, WCA Solutions has been engaged to deliver the Elevate Leadership Development Program, consisting of 22 modules, delivered over 12 months. Participants include Mine Site Supervisors, Senior Geologists, HSE Managers and Supervisors, the CFO and the General Manager.
Case Study: Mining Contractor
WCA Solutions HR team is engaged by a large WA mining contractor (300 staff) as their outsourced HR support team under a long-term retained agreement.
The WCA Solutions outsourced HR support team delivers the full spectrum of HR and IR support including employment contracts and HR policy interpretations and compliance. Grievances and investigations and industrial relations disputes. Leadership Development Training. Remuneration benchmarking and project bonus programs. Recruitment, onboarding, and mobilisation.
Testimonials
What Our Clients Say
WCA Solutions are exceptional
Our Process
Step 1
Step 2
We will provide you with options that meet your budget and schedule to reduce your people risks and transform your organisation.
Step 3
WCA Solutions employees a team of expert HR and WHS professionals to support you focus on your other priorities.
Frequently Asked Questions
Any HR services that cannot be fulfilled in-house, whether through lack of available resources, or expertise, can be outsourced. We support our clients at both the strategic and operational level with:
- Organisational Structure and Job Descriptions;
- Recruitment and Selection;
- Employment Conditions and Industrial Relations;
- Leadership and Performance Management;
- Employee onboarding, Engagement, Culture and Retention;
- Learning and Development;
- Remuneration and Reward;
- Health and Well Being; and
- Payroll and Administration.
An outsourced HR solution is very cost effective. It can be scaled up, or down to meet needs and provides access to expertise across a broad spectrum of industries. HR consultants can provide fast and effective issue resolution, whether addressing conflict or performance management and provide best practice solutions, including policies and procedures to create a safe, compliant workplace.
HR Consultants can offer an independent, fresh perspective on business needs and that independence can be highly valued by staff and management.
For recruitment services, an outsourced team can add significant value at a much lower cost than a recruitment agency, taking the time to understand your recruitment needs and only charging for hours worked, rather than a fixed percentage.
Outsourcing offers an HR solution that can be tailored to the individual needs of your business as and when you want it.
WCA works with each client to determine their needs and budget.
When considering the cost of an outsourced solution versus hiring an individual directly, there are several things to consider:
- Total employment cost of an individual (ie leave, worker’s compensation, infrastructure and other insurances etc.)
- The breadth of HR experience from WCA Solutions.
- Continuity of HR delivery and HR resourcing
- HR/ IR risk mitigation.
- Access to best practice, tools, and knowledge.
- Access to WCA’s HR legal advisors if required.
