Case Study: Popular WA Hospitality Venue

WCA was initially engaged by this popular hospitality organisation to provide a program of strategic and specialist training and coaching for the management team employed across their multiple locations in 2002/2003.

Subsequent to this WCA was engaged to ensure that the organisation’s HR practices would enable strong organisational growth.

WCA has provided assistance in the following areas:

  • Updated staff contracts reflective of legislative requirements and ensuring effective confidentiality and restraint of trade clauses;
  • Created standard job descriptions that are outcome/objective based and include KPIs for each role;
  • Developed and implemented a performance appraisal system, including relevant training for managers and employees;
  • Provided additional customised Frontline Management Training for all leaders;
  • Set up a centralised, targeted and consistent recruitment and selection system;
  • Developed remuneration and reward policies and procedures;
  • Reviewed, developed, implemented and maintained human resource policies and procedures for the organisation as a whole, as well as individualised Employee Manuals for each establishment;
  • Provided staff counselling and mediation; and
  • Completed thorough incident investigations.

WCA continues to support the company with strategic HR/IR activities as required.


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